It is important that we maintain consistently high quality across our language projects. A poorly translated product sheet can cause a company considerable losses, and faulty interpreting can at worst jeopardize a business or an organisation.

We must understand and meet our customers’ wishes and needs. All our customers must be satisfied.

Therefore, we offer a satisfaction guarantee, and undertake to:

• Deliver language services at the right time, in the right way and at the right place
• Constantly and systematically develop and improve both ourselves and our services
• Be committed, customer-oriented and professional when dealing with our customers, suppliers and colleagues.